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Accessibility statement

Our website is subject to the Act on the Provision of Digital Services (306/2019), which requires public online services to be accessible. The City of Porvoo strives to ensure the accessibility of Porvoo’s websites in accordance with the Act.

This accessibility statement applies to the City of Porvoo’s websites: Porvoo, Visit Porvoo, Porvoon tilapalvelut, Porvoon vesi, Kuninkaantie Occupational Health Care, Porvoo Environmental Health Services, Porvoo Region Music Institute and Wellbeing services county of East Uusimaa.

State of accessibility of our services

Our website partly meets the level A and AA requirements of the Web Content Accessibility Guidelines (WCAG) 2.1. Instances of non-conformance and exceptions to the requirements are detailed below.

Non-accessible content on our services

At our own request, the website underwent an accessibility assessment carried out by a third party (Eficode Oy) in December 2021. This statement was prepared in the context of the assessment.

Non-accessible content is detailed in three different sections:

  1. Accessibility problems that are subject to the Act on the Provision of Digital Services 306/2019
  2. Accessibility problems resulting from unreasonable burden
  3. Accessibility problems not covered by the Act.

1. Non-compliance with Act 306/2019

Our websites have some accessibility problems. Every effort is being made to correct the most critical accessibility problems as soon as possible.

Descriptions of identified problems are provided below. If you notice a problem on the service that is not included on this list, please report it to us.

Each problem description is followed by the relevant WCAG criterion.


The website has some insufficient colour contrasts in the menu, search field, forms, links and the front page image carousel, for example. (WCAG 1.4.3, 1.4.11)

Resize text 

Resizing text only by +200% breaks the view for some buttons. (WCAG 1.4.4) 


Heading levels are not always used logically: some heading levels are skipped. In some places headings of different levels use the same heading level, whereas in other places headings of the same levels use different heading levels. Some pages do not have titles. (WCAG 1.3.1)

The website has some empty heading markings. (WCAG 1.3.1)

Some pages do not have explanatory headings, which makes it seem programmatically like the content belongs under the previous heading. (WCAG 1.3.1)

Some page headers have unnecessary heading markings. (WCAG 1.3.1)

Text alternatives to images and infographics

Some images, such as card-style links and graphic icons, have unnecessary text alternatives. (WCAG 2.4.4)

Some mood-enhancing images have insufficient or no text alternatives. (WCAG 1.1.1)

Text alternatives to image links

Some image links do not have text alternatives or the text alternative describes the link destination poorly. (WCAG 1.1.1, 2.4.4)

Programmatic marking of page structure

The main menu, language menu and pagination element are not marked using programmatic landmarks in the page structure, and similar elements, such as several navigation elements, are not distinctively named. (WCAG 1.3.1, 2.4.1)

Language determination

The language of some texts and links that are provided in a different language than the one selected by the user is not correctly determined. (WCAG 3.1.2)

Correspondence of programmatic and visual implementation

Some visual lists are not programmatically marked as lists, whereas some programmatic list elements are used in places that are not visually presented as lists. (WCAG 1.3.1)

The website has quotations that are not programmtically marked as quotations. (WCAG 1.3.1)

Focus order

The focus order is not always logical when using a keyboard. In the Environmental Health Services main menu, tab focusing is not limited to the menu content, as a result of which the focus can also disappear to the page under the menu. (WCAG 2.4.3)

Labelling of links and buttons

Not all links and buttons that take the user to external websites or open attachments are clearly labelled. Some are missing visual labels, others are missing programmatic labels, and some are missing both. (WCAG 1.3.1, 2.4.4)

Language menu

The language menu is named in Finnish, making it indecipherable for a screen reader user who does not understand Finnish. The language abbreviations may be difficult to understand with a screen reader. (WCAG 1.3.1, 2.4.4, 4.1.2)

Accordion elements

The heading labels assigned to accordion headings are not read with a screen reader. The plus and minus signs serving as visual indicators for expanding and closing the accordion are unnecessarily read with a screen reader. (WCAG 1.3.1, 2.4.3, 4.1.2)

Card-style links

Card-style links that take the user to an external site are not marked as such. (WCAG 2.4.4)

Disruption notice

The jump link jumps over the disruption notice, and the heading level of the disruption notice is illogical. (WCAG 1.3.1)

Cookie banner

While the cookie banner is immediately visible during page load, some screen readers do not automatically focus on it. In this situation the cookie banner can only be accessed by tab navigation (navigating backwards), which makes it difficult to find. (WCAG 2.4.3)

The cookie banner is particularly challenging for screen reader users: The logo link does not have a text alternative describing its destination. The cookie acceptance area is only named in English. The Show details view does not programmatically indicate what is selected and the accordion buttons are only read as buttons. The selection elements do not include information (labels) on what they are used to select. The numbers presented after the accordion buttons are not explained to a screen reader user, nor to a seeing user. (WCAG 1.1.1, 1.3.1, 3.1.2, 4.1.2)

The cookie banner has an insufficient contrast ratio between the text and background and in the sliders, for example. (WCAG 1.4.3, 1.4.11)

PDF files

The majority of PDF files are non-accessible. The documents do not have titles and their language is undetermined, their images do not have text alternatives, their content does not have a heading structure and some of the text has insufficient contrast relative to the background. (WCAG 1.1.1, 1.3.1, 1.4.3, 2.4.2, 3.1.1)

Audio and video

Some video frames are missing labels and thus the information that they are videos. (WCAG 1.1.1, 1.3.1)

Some videos do not include audio description and their audio and text content is not provided in audio form. (WCAG 1.2.1, 1.2.2)

The contrast of some video subtitles is too low relative to the background. (WCAG 1.4.3)

Presentation of images

The image carousel on the front page of the Visit Porvoo site has automatically animated content. The text scrolling cannot be paused. (WCAG 2.2.2)

The image carousel is especially challenging for screen reader users. The image carousel requires a great deal of navigation to get past, and it cannot be skipped with a jump link. Furthermore, the image carousel texts and the scrolling text are read multiple times. (WCAG 2.4.3)

The image carousel texts have a low contrast ratio on top of the image and on the control buttons. (WCAG 1.4.3, 1.4.11)

Wellbeing services county of East Uusimaa feedback form

The form fields requesting user information are not programmatically configured for automatic filling. (WCAG 1.3.5)

The mandatory nature and error messages of mandatory form fields are presented in English. (WCAG 3.3.1)

2. Unreasonable burden

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3. Accessibility problems not covered by the Act

The Act on the Provision of Digital Services (306/2019) does not cover maps, videos published before 23 September 2020 and attachments published before 23 September 2018.

Preparation of this accessibility statement

This accessibility statement was prepared on 22 December 2021 and updated on 4 March 2022. The statement is based on an assessment of whether the website meets the requirements of the Act on the Provision of Digital Services (306/2019) carried out by a third party expert organisation (Eficode Oy).

Feedback and contact details

Did you notice an accessibility problem in our digital service? Please report it to us, and we will do our best to fix the problem.

You can contact us by email:

The party responsible for the accessibility of the City of Porvoo’s websites and processing feedback is the City of Porvoo.

The statutory supervising authority is the Regional State Administrative Agency for Southern Finland, which monitors compliance with regulatory obligations and requirements.

Enforcement procedure

If you notice any accessibility problems on our website, please provide feedback to us first.

Please note that it may take up to 14 days for us to respond to your feedback. If you are not satisfied with the response you receive, or you do not receive a response at all, you can send your feedback to the Regional State Administrative Agency of Southern Finland.

Supervisory authority’s contact details

Regional State Administrative Agency of Southern Finland
Accessibility Unit

phone number (exchange)

We are constantly working to improve accessibility

We are committed to improving the accessibility of digital services and will fix the identified accessibility problems as soon as possible.