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Service Point Compass

The City of Porvoo’s Service Point Compass provides information and guidance in accordance with the city’s services.

Service times

We are open Monday to Friday 09 am to 3 pm (09:00-15:00).
Welcome for a drop-in visit!

Digital services

You can communicate with the City of Porvoo via our ePorvoo portal in Finnish and Swedish. We are currently working on setting up an English language version of the portal.

You can also ask our Artificial Intelligence based Virtual Customer Service Agent Municipality Kate for help. Should it not be able to help you, you will be forwarded to a human Customer Service Agent during our operating hours (see above).

To access the Chat Service with Municipality Kate, click the picture in the lower right corner of your device’s screen.


Cashier Services without pre-booking. We only accept debit and credit cards.

You can book a Digital Support session in advance. Digital Support sessions can be on-site at our Customer Service location or via chat.

Pay bills to the city

You can pay bills at the Compass without handling fees, such as:

  • Parking tickets
  • Course fees for free education
  • Porvoo Water Company’s invoices
  • Rental invoices for the city’s rental appartements
  • Boat mooring place fees

Notice! Porvoo hospital invoices can not be paid at the Compass.

Parking permits and parking tickets

You can pay your parking tickets and buy parking permits at the Compass

Available for purchase at the Compass

  • Forms concerning building and real estate
  • Fishing permits for water areas owned by the City of Porvoo
  • Porvoo tourist maps
  • Products from the Art School of Porvoo (Porvoon taidekoulu) such as aprons and bags

Available for rent from the Compass

  • Marketplace spots along Jokikatu
  • Conference facilities at Gammelbacka Welfare Center and Lundintalo Conference Center

Personnel at the customer service point

Charlotta Lökström

Customer adviser

Christopher Granberg

Customer adviser

Åsa Liitiäinen

Customer adviser