Digital Services

On this page you can find information about the City of Porvoo’s digital services, information on digitalisation projects and advice for using our services.

ePorvoo is our main portal for digital services, where you can find all available digital forms for access to services. The ePorvoo service is currently mostly available in Finnish and Swedish.

Do you need help with using our digital services?

You can see our Digital Support page for information on where to find help with digital services.

You can book a counseling session with Service Point Compass for one-on-one tutoring in using the digital services.

You can ask our city’s virtual customer service agent, Municipality Kate. Click on the image in Your screen’s lower right corner to engage in a discussion. If the Artificial Intelligence is unable to answer your questions, you will be forwarded to a human customer service agent (Monday to Friday from 9 am to 3 pm).

The City of Porvoo has several digital services available. Most service channels can be found in the ePorvoo portal. In the service, You can leave anonymous feedback, scroll among feedback left by other users and ask for advice concerning the city’s digital services.

The ePorvoo English service is currently under construction. Most services are only available in Finnish and Swedish. We apologize for possible inconveniences.

Koppari gathers all services for youth in one place and it also helps you to find the right services. You can find help for instance if you are troubled with anxiety, substance abuse or are struck by a sudden crisis. Koppari also offers services if you have concerns about personal relations, have health issues or worry about economical, study or work related issues.

The City of Porvoo has digital culture services free for anyone to enjoy on the YouTube platform. While many of the programs are in Finnish or Swedish, there are also for instance musical programs that anyone regardless of language can enjoy!

The development of digital services in the city is guided by the Digital Service Program. The three main themes of this program are:

• to serve customers comprehensively with human-centred digital services,
• harness digitalisation for climate action in everyday life, and
• seek agile and automated ways of working for more effective use of time.