Digital Services

On this page you can find information about the City of Porvoo’s digital services, information on digitalisation projects and advice for using our services.

ePorvoo is our main portal for digital services. The ePorvoo service is currently mostly available in Finnish and Swedish.

In ePorvoo, you can leave feedback, ask for advice concerning the city’s services or handle some applications.

Do you need help with using our digital services?

You can see our Digital Support page for information on where to find help with digital services.

You can book a counseling session with Porvoo Info for one-on-one tutoring in using the digital services.

You can ask our city’s virtual customer service agent, Municipality Kate. Click on the image in Your screen’s lower right corner to engage in a discussion. If the Artificial Intelligence is unable to answer your questions, you will be forwarded to a human customer service agent (Monday to Friday from 9 am to 3 pm).

The development of digital services in the city is guided by the Digital Service Program. The three main themes of this program are:

• to serve customers comprehensively with human-centred digital services,
• harness digitalisation for climate action in everyday life, and
• seek agile and automated ways of working for more effective use of time.