Did you receive an invoice from the city?
Information about invoices sent by the City of Porvoo and the options for receiving invoices.
Banks are checking payments more closely – here is how it affects you
A new rule came into effect in the euro area at the beginning of October. According to it, banks will check that the account number and the name of the recipient match when making a payment.
- When you pay invoices, the bank may issue a warning if the name of the recipient is not exactly the same as the name of the account owner.
- The payment can be made despite the warning because the money goes to the correct account based on the account number. However, it is important to be careful and always make sure that you pay the invoice to the correct recipient!
- The recipient’s name is always checked by the payer’s own bank. There may be differences between banks in how they check the information.
- If there are any questions during the payment, it is advisable to contact your own bank
Do you want to recive e-invoices from the city?
You can make an e-invoice agreement for most invoices from the City of Porvoo.
- The e-invoice is delivered directly to your online bank, where it is easy to pay. The e-invoice contains all the same information and specifications as a paper invoice.
- The invoice will not be debited from your bank account without your approval. However, if you wish, you can choose automatic approval for the invoice.
- The e-invoice agreement is made with your bank, via online banking. The City of Porvoo (business ID 1061512-1) and the reference number of the most recent invoice are entered in the order.
The City of Porvoo recommends electronic payment methods and invoices for its corporate and private customers. The city’s goal is to reduce paper usage and postage costs caused by paper invoices.
Corporate customer
The City of Porvoo primarily offers electronic invoices to its corporate customers.
A company or other entity that receives invoices from the City of Porvoo will be sent an invoice in electronic format if the recipient has electronic invoicing. Invoices are sent in Finvoice format and the operator is CGI.
Private customer
Please note that you can also pay for community college courses online when registering.
The city sends invoices to private customers either as an e-invoice, direct payment or paper invoice. The customer can choose in which format they want to receive their invoice. The customer can activate the service for e-invoicing or direct payment when paying their invoice via online banking. The customer’s bank helps with questions related to the service.
- E-invoice: You can make an e-invoice agreement for most invoices from the City of Porvoo. The e-invoice is delivered directly to your online bank, where it is easy to pay. The invoice will not be debited from your bank account without your approval. However, if you wish, you can choose automatic approval for the invoice. The e-invoice contains all the same information and specifications as a paper invoice. The e-invoice agreement is made with your bank, via online banking. The City of Porvoo (business ID 1061512-1) and the reference number of the most recent invoice are entered in the order.
- Direct payment: For the customer, direct payment works like direct debit, meaning the customer receives information about the invoice by mail and the bank automatically debits the payment from the customer’s account on the due date. Direct payment best serves customers who do not have access to online banking. You can make a direct payment agreement for most invoices from the City of Porvoo. A direct payment agreement is made with your bank on the same principle as for an e-invoice.
- Paper invoice: There is no need to make a separate agreement with the City of Porvoo regarding paper invoices, as paper invoices will be sent automatically to customers who do not have an e-invoice or direct payment agreement.
Dept collection
If an invoice sent by the city has not been paid by the due date, the invoice will automatically be forwarded to a debt collection agency, which will handle the management of receivables. The city’s debt collection agency is Lowell Suomi Oy.
More information
More information about the different billing options of the City of Porvoo:
Phone service Mon-Fri 9:00-11:00
The city’s subsidiary HPK Palvelut Oy provides the city’s financial management service.